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Frequently Asked Questions
How long does shipping take for my STACYC e-bike?▼
We process orders within 2 business days. Standard shipping typically takes 3-7 days depending on your location. Tracking details are emailed immediately upon dispatch.
What is your return policy for electric balance bikes?▼
You can return unused bikes in original packaging within 30 days of delivery. Please contact our support team to initiate a return and receive shipping instructions.
What payment methods do you accept for online orders?▼
We accept all major credit cards, PayPal, and Apple Pay. For your convenience, we also offer flexible financing options through Affirm to help manage your purchase.
How do you ensure the quality of STACYC products?▼
Every bike undergoes rigorous safety testing and quality inspections. We use premium components and durable materials to ensure a safe, high-performance riding experience for your child.
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